Introduction
These General Conditions of Sales (“Conditions”) govern the sale of products and services by Cryowave Solutions (“we,” “us,” “our”) to you (“Customer,” “you,” “your”). By placing an order with us, you agree to be bound by these Conditions.
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Orders
1.1 Order Acceptance: All orders placed by the Customer are subject to acceptance by Cryowave Solutions. We reserve the right to reject any order for any reason.
1.2 Order Confirmation: Upon acceptance of your order, we will provide an order confirmation via email. This confirmation will include details of the products or services ordered, prices, and expected delivery dates.
1.3 Changes to Orders: Any changes or cancellations to orders must be communicated to Cryowave Solutions promptly. We will attempt to accommodate changes where possible, but we cannot guarantee that changes will be accepted after the order has been processed.
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Prices and Payment
2.1 Prices: All prices are quoted in Euro and are subject to change without notice. Prices do not include applicable taxes, duties, or shipping and handling charges, which will be added to the total amount due.
2.2 Payment Terms: Payment terms vary depending on the Customer’s status:
- Valued Customers: For our valued customers, payment terms will be as specified in the invoice.
- New Customers: For new customers, we require a payment of 50% of the total order amount at the time of order placement and the remaining 50% upon installation.
2.3 Late Payments: Late payments may incur interest at the rate of 5% per month on the outstanding balance. Cryowave Solutions reserves the right to suspend deliveries or services until full payment is received.
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Delivery and Risk of Loss
3.1 Delivery Terms: Delivery dates provided by Cryowave Solutions are estimates only. We will use reasonable efforts to meet the estimated delivery dates but will not be liable for any delays.
3.2 Risk of Loss: Risk of loss or damage to the products passes to the Customer upon delivery to the designated carrier.
3.3 Inspection: The Customer must inspect the products upon receipt and notify Cryowave Solutions of any visible damage or discrepancies within [number] days. Failure to notify within this period will constitute acceptance of the products.
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Warranties and Returns
4.1 Standard Warranty: Cryowave Solutions is committed to maintaining the highest standards of quality. We provide a two-year warranty on all our products, ensuring they are free from defects in material and workmanship from the date of delivery.
4.2 Warranty Exclusions: This warranty does not cover normal wear and tear or damage caused by misuse, neglect, or improper installation or handling.
4.3 Returns: Products may be returned for a refund or exchange only with prior authorization from Cryowave Solutions and in accordance with our return policy. The Customer is responsible for return shipping costs unless the return is due to our error.
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Limitation of Liability
5.1 Liability Cap: To the fullest extent permitted by law, Cryowave Solutions’ total liability to the Customer for any claim arising out of or in connection with the sale of products or services shall not exceed the purchase price of the specific product or service giving rise to the claim.
5.2 Exclusion of Certain Damages: Cryowave Solutions shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, revenue, or use, even if advised of the possibility of such damages.
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Governing Law and Dispute Resolution
6.1 Governing Law: These Conditions and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of Israel, without regard to its conflict of law principles.
6.2 Dispute Resolution: Any disputes arising under or in connection with these Conditions shall be resolved through negotiation between the parties. If the dispute cannot be resolved through negotiation, it shall be submitted to [arbitration/mediation] in accordance with the rules of [Arbitration/Mediation Organization].
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Miscellaneous
7.1 Severability: If any provision of these Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
7.2 Entire Agreement: These Conditions, together with the order confirmation, constitute the entire agreement between Cryowave Solutions and the Customer and supersede all prior agreements, understandings, and representations.
7.3 Amendments: No modification or amendment of these Conditions shall be binding unless in writing and signed by both parties.
Contact Information
If you have any questions about these General Conditions of Sales, please contact us at:
Cryowave Solutions
Mevo Hacrmim 3
Har Adar | 9083600 Israel
www.cryowavesolutions.com
Peleg Kelly
VP Business Development
peleg.kelly@cryowavesolutions.com
+972-58-649-3124